Vantage Point

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, feqaturing comprehensive scheduling,forecasting, and planning functionality for complete enterprise-wide,......

Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive All in one WFM solution including but not limited to:

  • Forecasting and scheduling,
  • Real Time Adherences
  • Capacity Planning functionality
  • Agent Notification
  • Web Access & Smart phone
  • Vacation Planner & Vacation Bidding
  • Shift Trade & Shift Bidding
  • Dashboard
  • Performance Management
  • WFM Reporting

IntelliTrack - new!

Introducing IntellingTRACK - Powerful time management tools to improve your organizatio’s performance management staffing and scheduling efficiency and overall resource....

Introducing IntelliTRACK™ — Powerful time management tools to improve your organization’s performance management, staffing and scheduling efficiency and overall resource optimization.

It doesn’t matter if your workers are a Contact Center Back office agents or processing claims, reviewing loan applications, answering emails, fabricating parts in a machine shop, inspecting equipment out in the field or making service calls.

  • IntelliTRACK is more than a basic time clock app for time and attendance reporting. It’s also a task tracker. Your entire workforce can log start and end times of the tasks they perform, as they perform them, in real time using their workstation, tablet or smart phone.
  • IntelliTRACK will help you measure and monitor the performance and productivity of individuals, work groups and departments by task, by project, by client, etc
  • With better task tracking comes more accurate average handle time data. Knowing the average time that it takes your workers to perform all the various tasks required in their jobs will in turn improve your overall workforce management forecasting accuracy.
  • This in turn will allow you to more accurately schedule the right number of people to handle your expected workloads, so that you avoid the unnecessary expenses and negative impacts associated with understaffing and overstaffing.

IntelliTrack - new!

Introducing IntellingTRACK - Powerful time management tools to improve your organizatio’s performance management staffing and scheduling efficiency and overall resource....

IntelliVIEW™ is Pipkins’ new mentoring/collaboration tool. It allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, allows supervisors to monitor team members, and this powerful tool is embedded inside your Pipkins’ workforce management suite

Screen Sharing for Mentoring/Collaboration:

  • It allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, allows supervisors to monitor team members, and this powerful tool is embedded inside your Pipkins’ workforce management

Multi-Station Video Conferencing:

  • With IntelliVIEW, you no longer need separate communication apps for screen sharing, video conferencing and instant messaging

Monitoring:

  • These are built right in along with the capability to monitor workers in WFM real time and record the work being done.

© 2019 All Rights Reserved.