We are helping contact centers in the area of workforce management, upgrading their Excel based WFM into a fully automated WFM solution, or replacing their existing WFM system with a more accurate, advanced and cost effective, Pipkins WFM solution.
From the drawing board of the project and throughout all levels of WFM implementation to the completion of the project, Stream will be by your side, not only sharing the knowledge we have about WFM, but also ensuring that your project is cost effective.
Stream Corp also provides WFM training & WFM workshops, helping you improve your existing WFM or vendor evaluation and selection for your future WFM solution.
We will work closely with you to take your operation to the next level, and ensuring a smooth and successful WFM implementations.
We will work hard to be your sincere WFM partner, sharing our experiences, WFM culture, success stories, industry standards and best practices. We realize that your success is our success.
Using the stat of the art Pipkins WFM system, Stream will do the forecasts and schedules for your contact center.
Whether it’s a matter of 10 agents or 1000 agents, you can outsource your WFM, forecasting and scheduling needs to us.
No hardware investments, no upgrades, no software licenses, no costly yearly support agreements, we will provide our hosted world class leading Pipkins WFM solution including professional forecasting and scheduling to your contact center globally.
We will personally visit your contact center, meet with your agents, team leaders, supervisors and managers in order to work together to provide you an honest and productive assessment.
Stream Corp will provide a root cause analyses and give recommendations on how to improve your contact center performance.
We are also specialized at the WFM area, we will discuss your forecasting, scheduling and capacity planning needs, and share our success stories.
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