With extensive experience in WFM forecasting, scheduling, real time management, intraday and WFM consultancy, Stream provides WFM project management, helping you on the WFM RFI & RFP and WFM system implementations.
We will work hard to be your sincere WFM partner, sharing our experiences, WFM culture, success stories, industry standards and best practices. We realize that your success is our success.
We are helping contact centers in the area of workforce management and / or upgrading their Excel based WFM into a fully automated WFM solution, or replacing their existing WFM system with a more accurate, advanced and cost effective WFM solution.
we are willing to work closely with you to take your operation to the next level, and ensuring a smooth and successful WFM implementations.
From the drawing board of the project and throughout all levels of WFM implementation to the completion of the project, Stream will be by your side, not only sharing the knowledge we have about WFM, but also ensuring that your project is cost effective.
Stream also provides WFM training & WFM workshops, helping you improve your existing WFM or vendor evaluation and selection for your future WFM.